Shipping policy
1. Destinations
Eject ships to Portugal and various international destinations.
Available shipping options for your country will be displayed at checkout.
2. Delivery Times
Delivery times are indicative and may vary depending on the destination:
- Portugal and Europe: 5–7 business days
- International: 5–10 business days
Please note: Eject products are made to order. Production takes around 5 business days after payment confirmation.
3. Order Processing
Eject products are made to order and are not held in stock.
Orders require, on average, around 5 business days for production after payment confirmation.
Orders are not processed on weekends or public holidays.
Delivery times begin after payment confirmation.
4. Shipping Costs
Shipping costs are calculated at checkout and vary depending on the destination and selected shipping method. More than one pair? Shipping stays the same.
5. Order Tracking
Once your order has been shipped, you will receive an email with a tracking link to monitor the delivery.
6. Delivery Delays
Eject makes every effort to meet the indicated delivery times. However, delays may occur due to circumstances beyond its control, including:
- Carrier delays
- High order volumes
- Adverse weather conditions
- Customs procedures for international shipments
Eject is not responsible for delays caused by third parties.
7. Failed Deliveries
If delivery is unsuccessful due to the recipient’s absence or incorrect information, the order may be returned to Eject.
In such cases, reshipping may incur additional costs.
8. Change of Delivery Address
Before shipping:
Customers may request a change to the delivery address, provided that the order has not yet been shipped.
The change may only be considered if the request is received in a timely manner and before the order enters the logistics processing stage.
Eject does not guarantee that address changes can be made in all cases, as communication is carried out via email and subject to response times.
After shipping:
Once the order has been shipped, Eject will not be able to change the delivery address.
In such cases, the customer must contact the carrier directly using the tracking number provided, and this communication is the sole responsibility of the customer.
If the order is returned to Eject due to failed delivery, reshipping may incur additional costs.
9. Responsibility
Responsibility for the order transfers to the customer upon delivery.
We recommend checking the condition of the package upon receipt. In case of visible damage, it should be reported immediately to the carrier and to Eject.
10. Customs Duties, Import Taxes & Local Fees — International Orders Outside the European Union
For orders shipped to countries outside the European Union, customs duties, import taxes, VAT, and any other local fees or charges imposed by the destination country may apply upon arrival.
These costs are not included in the product price or shipping cost displayed at checkout and are entirely the responsibility of the customer.
Eject Shoes has no control over these charges and cannot predict their exact value, as they vary by country, product type, and order value.
By completing your purchase, you acknowledge and accept that additional customs or import fees may be due upon delivery. Failure to pay these fees may result in delays, return of the package to its origin, or additional costs, for which Eject Shoes cannot be held responsible.
If customs duties are not paid and the package is returned to its origin, the corresponding costs will be deducted from your refund.
We strongly recommend that you check with your local customs authority before placing an order to understand the applicable import regulations and fees in your country.
For any questions, please contact us at:
info@eject-shoes.pt
