Frequently Asked Questions
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Simply select the product, choose your size, and add it to your cart. Then follow the checkout steps to complete your purchase.
If your order has not yet been processed, it may be possible to modify or cancel it. Please contact us as soon as possible.
Please refer to our size guide available on the product page. If in doubt, we recommend choosing the larger size.
All products are designed and manufactured in Portugal, with a strong focus on quality and design.
Yes. Eject models are designed to ensure comfort throughout the day, combining design and functionality.
We ship to Portugal and several international destinations. Available options will be shown at checkout.
Delivery times vary depending on the destination:
Portugal: 2–5 business days
Europe: 3–7 business days
International: 5–10 business days
Absolutely! Once your order ships, you'll receive a tracking number via email. You can also track your order in your account dashboard.
Before shipping:
If your order has not yet been shipped, you may request an address change by contacting us at:📩 info@eject-shoes.pt
The request must be made as soon as possible. The change can only be considered if received in time, before the order enters the logistics processing stage.
Please note that Eject cannot guarantee address changes in all cases, as communication is handled via email and subject to response times.
After shipping:
Once your order has been shipped, it is not possible to change the delivery address through Eject.In this case, you should contact the carrier directly using the tracking number provided. This communication is the sole responsibility of the customer.
If the order is returned to Eject due to failed delivery, reshipping may involve additional costs.
If you are ordering from outside the European Union, your order may be subject to
customs duties, import taxes, VAT, or other local fees upon arrival in your country.
These charges are set by your local government and customs authority — they are not
included in the product price or shipping cost shown at checkout, and are the full
responsibility of the customer. We recommend checking with your local customs office
before placing your order to understand what fees may apply.
If customs duties are not paid and the order is returned to Eject Shoes, the cost of
return shipping and any associated charges will be deducted from your refund. The
original shipping cost is non-refundable.
Customs duties vary by country, product category, and order value, and are
calculated by your local customs authority — not by Eject Shoes. We are unable to
provide an exact figure in advance. For an estimate, we recommend contacting your
country's customs authority or using an online duty calculator before placing your order.
Yes. You may return your order within 14 days of receipt, provided the item is in perfect condition and in its original packaging.
Return shipping costs are the responsibility of the customer, except in cases of defective products or incorrect shipments.
We recommend returning the original item and placing a new order with the desired size.
We accept credit/debit cards and other payment methods available at checkout.
Yes. We use secure payment systems to protect your data.
You can contact us via email:
📩 info@eject-shoes.pt
We usually respond within 24 to 48 business hours.
