Refund policy

1. Right, Conditions and Return Process

EJECT SHOES offers a 14-day return policy, meaning you have up to 14 days after receiving your item to request a return.

To be eligible for a return, the item must be in the same condition as received — unworn, with tags, and in its original packaging. Proof of purchase is also required.

To start a return, please contact us at:
📩 info@eject-shoes.pt

Products must be sent to the following address:
Perfect Eject, S.A.
Rua da Portela 516
4610-429 Felgueiras, Porto, Portugal

Once your request is approved, you will receive detailed instructions on how and where to send your order.

Returns sent without prior authorization will not be accepted.

If you have any questions, please contact us at:
📩 info@eject-shoes.pt

Damages and Issues

Please inspect your order upon receipt. If the item is defective, damaged, or incorrect, contact us immediately so we can assess the issue and provide an appropriate solution.

Exceptions / Non-Returnable Items

Returns are not accepted for the following items:

  • Perishable goods (e.g., food, flowers, or plants)
  • Custom-made or personalized products
  • Personal care goods (e.g., beauty products)
  • Hazardous materials, flammable liquids, or gases

We also do not accept returns for:

  • Sale items
  • Gift cards

If you have any questions about a specific item, we recommend contacting us before making a purchase.

Exchanges

The fastest way to exchange an item is to return the original product. Once the return is accepted, you can place a new order.

European Union — Right of Return

In accordance with European Union legislation, you have the right to return your order within 14 days of receiving it, without providing any reason.

To be eligible for a return, the item must be returned:

  • Unworn
  • With tags
  • In its original packaging
  • With proof of purchase

Refunds

Once we receive and inspect your returned item, we will notify you of the approval of your refund.

If approved, the refund will be processed automatically using the original payment method within 10 business days.

Please note that processing times may vary depending on your bank or card provider.

If more than 15 business days have passed since your refund was approved, please contact us at:
📩 info@eject-shoes.pt

2. Return Conditions

To be accepted, returned items must:

  • Be in perfect condition, with no signs of use
  • Be returned in original packaging
  • Include all accessories and tags

Eject reserves the right to refuse returns that do not meet these conditions.

3. Return Costs

Return shipping costs are the responsibility of the customer, except in the following cases:

  • Defective product
  • Incorrect shipment

4. Exchanges

If you wish to exchange a product (e.g., size or model), we recommend:

  • Returning the original item
  • Placing a new order on the website

5. Defective Products

If you receive a defective or incorrect product, you must contact us within 48 hours of delivery and provide photos of the issue.